7-day replacement window
If your item arrives damaged, defective, or incorrect, contact LT Travels within 7 days of delivery with your order number and clear photos. Eligible items may be replaced or, where replacement is not possible, processed under our Refund Policy.
Conditions
- Item must be unused and in original packaging where applicable
- Include all accessories, free gifts, and documentation
- Hygiene-sensitive, personalized, and clearance items may be non-returnable
- Change-of-mind returns may be limited — ask support before shipping anything back
How to request a replacement
- Contact us via phone, WhatsApp, or email (see Contact)
- Share order ID, issue details, and photos
- We confirm eligibility and arrange pickup or drop-off instructions
For warranty issues after the replacement window, see our Warranty Policy.